Seasonal Businesses: Want More Bookings Without Relying Only on Social Media?

Direct mail marketing combined with GeoFencing is quickly becoming one of the highest-converting growth strategies for seasonal companies—and the results truly speak for themselves.

For years, seasonal businesses have relied heavily on social media ads, word of mouth, and referral networks to drive new customers. While those channels still matter, they’re also becoming more crowded, more expensive, and less predictable. Algorithms change. Costs rise. Attention spans shrink.

That’s why smart seasonal businesses are turning to a more dependable, multi-channel approach that blends the proven reliability of direct mail with the precision targeting of GeoFencing.

📬 Why Direct Mail Works for Seasonal Businesses

Direct mail continues to outperform many digital channels because it reaches homeowners in a tangible, unavoidable way. Unlike an ad that disappears after two seconds, a postcard or mailer physically lands in someone’s hands and often stays in the home for days or even weeks.

✔️ Targets homeowners in specific service areas
✔️ Stays in front of prospects longer than digital ads
✔️ Cuts through inbox overload and social noise
✔️ Drives fast action with limited-time offers

For seasonal companies, timing is everything. When your postcard arrives right before peak season, you position your brand at the exact moment homeowners start thinking about solving that problem—whether it’s fixing their HVAC system, booking lawn care, scheduling pressure washing, or repairing a roof.

Direct mail also allows you to control the message completely. You can highlight your most profitable services, showcase social proof, promote financing or discounts, and clearly explain why your company is the better choice—all in one place.

📍 Why GeoFencing Makes It Even More Powerful

GeoFencing adds a digital layer that multiplies the impact of your mail campaign.

✔️ Serves ads to phones that enter specific neighborhoods
✔️ Reinforces your postcard with digital touchpoints
✔️ Builds familiarity before they ever need your service
✔️ Captures high-intent homeowners in real time

With GeoFencing, virtual boundaries are placed around targeted neighborhoods, subdivisions, or even competitor locations. When someone enters those areas, they begin seeing your ads on their phone, apps, and mobile websites.

Now imagine this:

A homeowner receives your postcard in the mail. Later that day, they’re scrolling their phone and see your ad. The next day, they see your brand again. By the time they actually need your service, your company already feels familiar and trustworthy.

This repeated exposure dramatically increases response rates and conversion rates.

📈 Results We’re Seeing with This Combo

When direct mail and GeoFencing work together, the performance consistently outpaces single-channel campaigns:

• 3–6% direct mail response rates
• Higher brand recall through multi-channel exposure
• Lower cost per lead vs. paid social alone
• Inbound calls and booked jobs within 7–14 days
• Strong repeat business when layered with email & SMS

Instead of hoping one ad catches attention, you’re building a system that surrounds your ideal customer with your message.

This approach is especially powerful for HVAC, landscaping, pressure washing, roofing, lawn care, pest control, pool services, and other seasonal trades where demand spikes fast and competition is heavy.

🔁 Why Multi-Touch Marketing Wins

Most homeowners don’t respond after seeing a message once. It usually takes multiple touches before they act.

Direct Mail = Physical Presence
GeoFencing = Digital Reinforcement
Email & SMS = Follow-Up and Retention

Together, they create a full-funnel ecosystem that attracts, converts, and retains customers.

Instead of chasing leads, your phone starts ringing with people who already recognize your brand and trust your company.

🎯 Strategy Matters More Than Tactics

The key isn’t just sending postcards or running ads…

It’s aligning the right message, the right list, and the right locations at the right time.

When done correctly, this strategy fills your calendar ahead of peak season, stabilizes revenue, and reduces reliance on unpredictable platforms.

If you want help launching a Direct Mail + GeoFencing campaign that actually produces results, let’s talk. 💬

#DirectMailMarketing #GeoFencing #SeasonalBusiness #LeadGeneration #LocalMarketing #SmallBusinessGrowth #MarketingStrategy

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Professional Web Development That Helps Businesses Grow | 19th Designs

In today’s digital-first world, your website is often the first impression customers have of your business. A slow, outdated, or poorly designed website doesn’t just look bad—it actively costs you leads, sales, and credibility. At 19th Designs, we specialize in custom web development that helps businesses stand out, rank higher on Google, and convert visitors into customers.

Why Web Development Matters More Than Ever

Modern web development goes far beyond visuals. A successful website must be:

  • Fast-loading on all devices
  • Mobile-friendly and responsive
  • SEO-optimized for search engines
  • User-focused for easy navigation
  • Built to convert visitors into leads or sales

Search engines like Google prioritize websites that deliver a strong user experience. That means businesses with outdated websites are often pushed lower in search results—regardless of how good their services are.

Custom Web Development vs. Templates

While DIY website builders and templates may seem convenient, they often fall short when it comes to performance, scalability, and SEO.

At 19th Designs, we offer custom web development solutions designed specifically for your business goals. This approach allows us to:

  • Optimize site structure for search engine rankings
  • Improve page speed and technical performance
  • Build scalable websites that grow with your business
  • Create unique designs that reflect your brand identity

Custom development ensures your website doesn’t just exist—it works.

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SEO-Driven Web Development That Gets Results

Search engine optimization should be built into your website from day one—not added later as an afterthought. Our web development process includes:

  • Clean, search-engine-friendly code
  • Proper heading structure (H1, H2, H3)
  • Optimized images and media
  • Keyword-focused page layouts
  • Fast load times and performance tuning

This foundation helps your website rank higher for relevant searches and attracts customers actively looking for your services.

Mobile-Friendly Design Is No Longer Optional

Over half of all web traffic comes from mobile devices. Google now uses mobile-first indexing, meaning your mobile site matters more than your desktop version.

Our websites are fully responsive and tested across devices to ensure:

  • Seamless navigation on phones and tablets
  • Fast load times on mobile networks
  • Higher engagement and lower bounce rates

A mobile-optimized website isn’t just better for users—it directly impacts your SEO and conversion rates.

Web Development for Small Businesses & Service Providers

19th Designs works with small businesses, contractors, service providers, and niche industries that need websites built to generate leads, not just look good.

Whether you need:

  • A new business website
  • A redesign of an outdated site
  • Improved site speed and performance
  • SEO-focused landing pages

We create solutions that align with your goals and budget.

Why Choose 19th Designs for Web Development?

✔ Custom-built websites — no cookie-cutter templates
✔ SEO-focused development from the ground up
✔ Fast, secure, and scalable builds
✔ Clear communication and ongoing support
✔ Websites designed to convert traffic into revenue

Your website should be an asset—not a liability.

Ready to Upgrade Your Website?

If your current website feels outdated, loads slowly, or isn’t bringing in leads, it’s time for an upgrade. 19th Designs delivers professional web development solutions that help businesses grow online with confidence.

Contact 19th Designs today to discuss your web development project and start building a website that actually works for your business.

Why Every Business Needs a Website — Even If You’re Big on Social Media

Why Every Business Needs a Website — Even If You’re Big on Social Media In today’s digital world, it’s tempting to think a strong social media presence is enough to run your business online. After all, platforms like Instagram, Facebook, and TikTok are where your customers spend their time, right?

But here’s the truth: social media alone isn’t enough. Whether you’re a local start-up, a growing brand, or an established company, a dedicated website is the foundation of your online credibility, visibility, and control.

Let’s break down why every business — no matter its size or style — needs both.


1. You Own Your Website — You Don’t Own Social Media

Social media platforms can change their algorithms, policies, or even disappear (remember MySpace?). When you rely solely on these platforms, you’re building your business on rented land.
Your website, on the other hand, is 100% yours. It’s your digital storefront that never closes, where you control the content, design, and user experience. It’s where your brand can truly live and grow without being limited by social media rules or trends.


2. Your Website Builds Trust and Credibility

First impressions matter. A professional website tells potential customers you’re legitimate, reliable, and established.
While anyone can make a social media account, a well-designed website with clear branding, contact info, and product or service details builds instant credibility.
It’s also where customers expect to find more in-depth information, reviews, and proof of quality — things that social platforms can’t always organize effectively.


3. A Website Improves Your Search Visibility (SEO)

People use Google, not Instagram, to find businesses and services near them. If you’re not showing up in those search results, you’re invisible to a massive audience.
A website optimized for search engines (SEO) can bring in organic traffic 24/7 — long after your social media posts fade from timelines. It helps your business get discovered by people actively looking for what you offer, not just scrolling through their feeds.


4. It Strengthens Your Marketing and Data Strategy

Social media gives you engagement metrics — likes, comments, and followers — but your website gives you real insights: where your visitors come from, how they found you, and what they’re interested in.
With tools like Google Analytics and tracking pixels, you can make smarter marketing decisions and target your audience more effectively across all platforms. Your website ties all your marketing channels together into one cohesive system.


5. It’s the Hub for Sales, Bookings, and Conversions

Even if your audience first discovers you through social media, they almost always end up on your website when it’s time to take the next step — whether that’s buying a product, booking a service, requesting a quote, or signing up for your newsletter. Your website is the center of your sales funnel, turning casual browsers into paying customers.

Social platforms are great for engagement and awareness, but they aren’t designed for complete transactions or in-depth decision-making. That’s where your website comes in. It provides the structure, trust, and functionality needed to guide visitors smoothly through the customer journey — from curiosity to conversion. With clearly defined calls-to-action, detailed product or service pages, and secure checkout or booking systems, your site gives users the confidence to take action.

A well-optimized website also allows you to track and improve your conversion rates over time. Using analytics tools, you can monitor where customers drop off in the buying process, test different landing pages, and refine your digital marketing strategy for better results. Unlike social media platforms, which limit data visibility and control, your website gives you full ownership of the sales process and customer experience.

Ultimately, your website is more than a digital storefront — it’s your most powerful conversion tool. It’s where interest turns into income, helping your brand grow consistently and sustainably, no matter how your audience first finds you online.


6. Social Media + Website = Complete Brand Experience

Social media is fantastic for storytelling, connecting, and community building — but it’s your website that delivers depth.
Together, they create a full-circle experience:

  • Social media draws people in with personality and engagement.
  • Your website seals the deal with information, credibility, and conversion tools.

When they work hand in hand, you’re not just visible — you’re unstoppable.


The Bottom Line

A website isn’t just an online add-on anymore — it’s the core of your digital identity. Social media helps you connect; your website helps you convert.
If you want your brand to stand the test of time, own your online presence. Build your digital home, and let social media be the gateway that brings people to it.

Why Updating Your Website Can Dramatically Improve Your SEO Results

SEO in our website is the digital front door to your business — and just like any storefront, it needs upkeep to stay inviting and effective. If your site hasn’t been updated in a while, you could be losing valuable search visibility, traffic, and customers. At 19th Designs, we specialize in helping businesses refresh and modernize their websites to maximize SEO performance and online impact.

1. Search Engines Love Fresh, Optimized Content

Google rewards websites that stay active and relevant. Outdated pages, broken links, and slow load times all hurt your SEO rankings. By updating your website’s design and content regularly, you show search engines that your business is active and trustworthy — which can lead to higher rankings and more organic traffic.

Simple updates like:

  • Refreshing your homepage text
  • Adding new service pages
  • Uploading regular blog posts (like this one!)
    can make a major difference in how you appear in search results.

2. Mobile-Friendly = Better Rankings

More than 60% of all web traffic now comes from mobile devices. If your site isn’t mobile-friendly, you’re not just frustrating visitors — you’re losing SEO points, too.
Modern, responsive web design ensures your site looks great and performs flawlessly on any device. At 19th Designs, we build every site with mobile performance and user experience in mind, so you stay ahead of the competition.


3. Speed and Security Matter

Google uses page speed and security (HTTPS) as key ranking factors. If your site takes more than a few seconds to load, visitors leave — and your SEO takes a hit.
Updating your website with the latest performance tools, image optimizations, and security certificates ensures both users and search engines trust your site.


4. Updated Design = Lower Bounce Rates

Even if your content is strong, an outdated or cluttered design can send the wrong message. A modern, visually appealing layout keeps visitors engaged longer, reduces bounce rates, and improves your conversion potential — all of which feed back into better SEO.


5. Better Integration with New SEO Tools

New analytics and SEO tools are constantly being developed. A refreshed website allows you to easily integrate these tools, giving you insights into traffic patterns, search performance, and customer behavior. This helps you make smarter marketing decisions.


Ready to Improve Your SEO?

If your website hasn’t been updated in over two years, chances are it’s holding your business back. Whether you need a full redesign or just an SEO tune-up, 19th Designs can help.

We’ve helped local businesses like The Fowl Depot, Marblehead Soap Co., and 19th UAS Precision modernize their sites to attract more visitors and convert more customers.

👉 Visit www.19thDesigns.com to schedule a free website review today.
Let’s get your site ranking — and performing — the way it should.

Affordable Web Development for Small Businesses in Northern Ohio

In today’s digital world, a strong online presence is no longer optional—it’s essential. At 19th Designs, we specialize in helping small businesses across Northern Ohio build professional, user-friendly websites that attract customers and grow revenue. Whether you’re located in Toledo, Sandusky, Port Clinton, Cleveland, or anywhere in between, our goal is to deliver web solutions that make your business stand out.

Why Small Businesses in Northern Ohio Need a Professional Website

Many small business owners rely on social media pages or outdated websites, but a modern website is the foundation of credibility and growth. Here’s why:

  • Local Visibility – A properly optimized website helps your business appear in local searches like “best coffee shop in Sandusky” or “roofing contractor in Port Clinton.”
  • Customer Trust – First impressions matter. A sleek, responsive design shows professionalism and builds trust.
  • Mobile Optimization – With most searches happening on mobile devices, your website must be fast and mobile-friendly.
  • 24/7 Marketing Tool – Unlike storefront hours, your website works around the clock, capturing leads and showcasing services.

Our Web Development Services

At 19th Designs, we provide full-service web development tailored to small businesses, including:

  • Custom Website Design – Built to reflect your brand and connect with your local customers.
  • SEO Optimization – From keywords like “Northern Ohio small business web design” to service-based searches, we ensure your site ranks higher on Google.
  • E-Commerce Solutions – Sell products online with secure, user-friendly online stores.
  • Website Maintenance – Keep your site updated, secure, and running smoothly.
  • Integration & Analytics – Connect tools like Google Maps, booking systems, and performance tracking.

Supporting Local Growth

As a Northern Ohio-based business ourselves, we understand the unique challenges small businesses face in communities like Fremont, Lorain, Norwalk, and the Lake Erie shoreline towns. Our mission is to provide affordable web development solutions that help local entrepreneurs compete with larger companies while staying true to their community roots.

Ready to Grow Your Online Presence?

If you’re a small business owner in Northern Ohio, now is the time to invest in a professional website that drives results. At 19th Designs, we combine creative design with proven SEO strategies to help your business thrive online.

👉 Contact us today to start building a website that works for you.

Building Brands Online: 19th Designs Offers Proven Web Design Ohio Services Backed by Real-World Results🚀 Web Design & Development Services | 19th DesignsBuilding Brands Online: 19th Designs Offers Proven Web Design Services Backed by Real-World Results

Build more than a website—build your brand’s future. At 19th Designs, we specialize in custom website design, eCommerce development, and graphic design that helps businesses thrive in today’s digital marketplace. With over 10 years of experience, our Ohio-based team creates visually compelling and functionally powerful websites that convert.


🌐 Custom Web Design for All Business Sizes

Whether you’re a startup, a small business, or an established brand, we bring the perfect blend of creativity, technical expertise, and marketing strategy to every project. We tailor each build from modern portfolio sites to full-service eCommerce platforms to meet your goals.


💼 Featured Web Projects

🛰️ 19th UAS Precision

Drone service provider site designed to showcase agriculture and infrastructure mapping with quote request functionality and service clarity.

🦆 The Fowl Depot

A custom-built Shopify eCommerce store for waterfowl hunting gear featuring optimized product pages and a rugged, hunter-friendly layout.

🧼 Marblehead Soap Company

An artisan skincare brand’s website focused on product storytelling, mobile-first design, and easy navigation for online shoppers.

🎣 Cap’t Hook Charters

Lake Erie charter site featuring bold imagery, booking optimization, and trip detail pages that drive conversions.

🏡 Port Clinton Vacation Rentals

Vacation rental site with built-in listings, local attractions, and a streamlined booking interface for seamless vacation planning.

⚔️ Ohio Civil War Show

Event website reimagined for reenactors, collectors, and attendees—complete with vendor info, schedule updates, and a historical vibe.

☎️ United Callworks

A professional lead-generation-focused platform for call center services with business-grade UX and CTA optimization.

🔧 [RC Masonry] & [Action Sewer LLC]

Local service business websites with SEO-ready content, client testimonials, and clean, trustworthy design.

👨‍👩‍👧 West Huron Youth Club

Nonprofit website designed to drive community involvement, program awareness, and donations with a warm, friendly aesthetic.

🦅 [The Fowl Plucker] & LEBT Marine Products

Niche product websites with custom functionality and eCommerce features tailored for specific customer needs.

🪖 [14th OVI / 3rd ARK] & 🛩️ [Wiebe Crop Dusting]

Sites designed for historical reenactment groups and aerial spraying services, showcasing our range across industries.


✅ Why Choose 19th Designs?

  • 🖥️ Responsive, Mobile-First Web Design
  • 🛒 eCommerce Integration (Shopify, WooCommerce, more)
  • 🎯 SEO-Ready Pages built with performance in mind
  • 🎨 Custom Graphics & Branding Support
  • 🧩 Flexible Design for Any Industry
  • 🌍 Based in Ohio – Serving Clients Nationwide

📈 Real Clients. Real Results.

Our results speak for themselves. We build long-term client relationships and take pride in launching websites that generate real business outcomes. From local service providers to high-tech innovators, we’ve worked with clients across a variety of sectors—and helped them grow online.


🤝 Let’s Build Something Together

Need a new website or a redesign? Want to boost sales through a high-converting eCommerce site? Ready to strengthen your brand presence online?

📩 Contact us today to schedule a consultation or request a quote. At 19th Designs, your success is our mission. Let’s bring your vision to life with a website that works hard for you—day and night.

Unlocking Growth: The Compelling Case for Small to Medium Businesses to Hire a Marketing Firm

In the dynamic and competitive landscape of business, small to medium-sized enterprises (SMEs) often find themselves wearing multiple hats to keep operations running smoothly. However, one area where many SMEs struggle is marketing. With limited resources and expertise, these businesses can benefit significantly from outsourcing their marketing efforts to a specialized marketing firm. In this blog, we’ll explore the compelling reasons why SMEs should consider bringing in the professionals to handle their marketing needs.

1. Expertise and Specialization:

Marketing is a multifaceted discipline that requires a deep understanding of various strategies, channels, and technologies. A marketing firm brings together a team of experts with diverse skills, ranging from content creation and social media management to SEO and analytics. By tapping into this wealth of knowledge, SMEs can leverage the latest industry trends and best practices to stay ahead of the competition.

2. Cost-Effective Solutions:

While it might seem counterintuitive, hiring a marketing firm can often be more cost-effective than managing an in-house marketing team. SMEs can avoid the costs associated with hiring and training personnel, investing in marketing tools, and dealing with ongoing operational expenses. Marketing firms often work on a project or retainer basis, providing flexibility for businesses with varying needs and budgets.

text on white paper
Photo by Eva Elijas on Pexels.com

3. Time-Saving:

Time is a precious resource for small businesses, and managing marketing activities can be time-consuming. Outsourcing marketing tasks to a firm allows business owners and their teams to focus on core operations, strategic planning, and customer engagement. This increased efficiency can lead to accelerated growth and improved overall business performance.

4. Access to Advanced Tools and Technologies:

Marketing firms typically invest in the latest tools and technologies to deliver optimal results for their clients. SMEs may not have the resources to purchase and maintain these tools independently. By partnering with a marketing firm, businesses gain access to cutting-edge technologies, analytics platforms, and software that can enhance their marketing efforts and provide valuable insights.

5. Scalability:

As businesses grow, so do their marketing needs. Marketing firms are well-equipped to scale their services to meet the evolving requirements of SMEs. Whether a business is launching a new product, expanding into new markets, or adapting to changing consumer behaviors, a marketing firm can adjust strategies and allocate resources accordingly.

6. Measurable Results:

One of the key advantages of hiring a marketing firm is the ability to measure the impact of marketing campaigns accurately. Professional marketers use analytics tools to track key performance indicators (KPIs) and provide detailed reports on the success of various strategies. This data-driven approach enables SMEs to make informed decisions and refine their marketing efforts for maximum effectiveness.

In conclusion, small to medium-sized businesses can unlock their full potential by partnering with a marketing firm. From gaining access to specialized expertise and cost-effective solutions to saving valuable time and harnessing advanced tools, the benefits are numerous. As the business landscape becomes increasingly competitive, outsourcing marketing functions allows SMEs to focus on what they do best while leaving the intricacies of marketing in the hands of skilled professionals.

Drone Footage and The Perks

Drone footage has become increasingly popular in recent years, and for good reason. With the ability to capture stunning aerial views and unique perspectives, drones have revolutionized the way we approach video production and photography. Here are just a few of the many benefits of drone footage:

Cedar Point Marina
  1. Unique Perspective: One of the most obvious benefits of drone footage is the unique perspective it provides. By capturing views from above, drones can showcase landscapes and architecture in a way that traditional cameras simply cannot.
  2. Versatility: Drones are incredibly versatile and can be used in a wide range of settings. From real estate and construction projects to weddings and events, drones can capture footage from virtually any angle.
  3. Cost-Effective: Compared to other forms of aerial photography or videography, drones are often much more cost-effective. They can capture high-quality footage without the need for expensive equipment or aircraft.
  4. Efficiency: Drones can capture footage quickly and efficiently, allowing filmmakers and photographers to get the shots they need in less time. This can be especially useful for projects with tight deadlines or limited budgets.
  5. Safety: Finally, drones are a safer alternative to other forms of aerial photography or videography. They can capture footage from a distance, reducing the risk of accidents or injuries.
top view of green field
Photo by Tom Fisk on Pexels.com

In conclusion, drone footage offers a wide range of benefits for filmmakers, photographers, and businesses alike. With its unique perspective, versatility, and cost-effectiveness, it’s no wonder that drones have become an increasingly popular tool for capturing stunning footage. Whether you’re looking to showcase a landscape, document a construction project, or create an engaging marketing video, drones can help you achieve your goals in a more efficient and effective way.

Marketing Matters Now More Then Ever!

*Article by Forbes

It’s time to reclaim marketing as a key driver of business. Management guru Peter Drucker once said, “Because its purpose is to create a customer, the business enterprise has two — and only these two — basic functions: marketing and innovation.” Clearly most business leaders embrace innovation as the lifeblood of their companies today, but lately marketing has been relegated to a staff-driven, cost center by many.  And that has caused waste, missed opportunities, and failure for many businesses.

Marketing as it was originally intended, in its fullest, truest, and greatest form, is more important today than ever before.  The world is awash in innovative products, services, technologies, solutions, business models, etc. today.  These new offerings must be brought to market and commercialized in order to generate revenue and profit.  Innovation alone cannot sustain a company; it must be paired with marketing.

Marketing as it was originally intended, in its fullest, truest, and greatest form, is more... [+] important today than ever before.

The Decline of Marketing

Instead of being led and valued as a driver of business viability and growth, marketing has stagnated in recent years.  Gartner’s CMO Spend Survey shows that marketing budgets have leveled off to an average of 11% of company revenue, packaged goods companies including Unilever and P&G have scaled back their marketing spending, and companies from media groups such as Warner Bros. to retailers like Walmart and Starbucks have been cutting marketing staff.

Pundits have been declaring “marketing is dead” for nearly a decade now but predictions of marketing’s demise have increased with recent developments including the growth of artificial intelligence.  AI assistants are expected to use algorithms and predictive analytics to offer up information, goods, and services to customers – which suggests that marketing will have increasingly less impact on their decisions. The growth in number and market share of Amazon’s private label brands is another development that also seems to challenge the effectiveness of other companies’ marketing.  And those who worship at the temple of innovation believe that marketing is the cost you have to pay when your product is inferior.

So it’s not surprising that companies are cutting back on marketing.  Marketing as we’ve known it in recent years has lost its power and will likely continue to decline.  But if business leaders want to thrive in today’s cluttered, competitive, commoditizing marketplace, they need to unleash the powerful potential of marketing.

Innovation Needs Marketing

In a recent Harvard Business Review issue, two separate articles explained the importance of marketing in today’s innovation-fueled marketplace.  Although the first article intended to promote a new sales approach, it ultimately made the case for marketing.  Business school professors Thomas Steenburgh and Michael Ahearne observed, “Senior leaders have great confidence in their ability to develop innovations but not in their ability to commercialize them.”

The writers explained that breakthrough new products, unlike existing or incrementally better ones, require more intense and extensive engagement with customers.  Whereas curiosity might fuel customers’ interest in a groundbreaking innovation early on, they are much more likely to be uncertain and raise doubts later in the sales cycle as they consider how their business and they themselves might need to change to adopt it.

text on white paper
Photo by Eva Elijas on Pexels.com

As a result, the professors suggested sales teams develop a psychological profile of the ideal customer – those who are more adaptable, those whose organizational culture supports learning and change, etc.  And they said the training salespeople receive about a new offering should be less about its bells and whistles and more about the evaluation criteria that customers are likely to apply to it.  The marketing function enables both of these.

Marketing is about connecting the right customers to the right product.  Marketing helps sales teams, and people throughout the company, think from the outside-in about what is being offered, convey its value in customer-centric ways, and persist through barriers that can only be addressed through deep customer knowledge and insight.  The article’s authors concluded that new-to-the-world products require transformation in the organization that offers the innovation as much as the one that buys it.  Unleashing the full power of marketing is critical to achieving that transformation.

The IMD professors who wrote the second article also support the need for inventiveness in establishing and deploying novel offerings.  “Executives recognize that to devise ingenious innovations, they must break paradigms and shift mindsets,” they observed.  “But when it comes to delivery, they often lapse into standard ways of thinking.”

They contrasted the failure of the Sony Reader to the “technically inferior but hugely successful” Amazon Kindle to explain the importance of go-to-market strategies to the success of new product launches.  All the creativity that went into the development of the Reader “was undone by a lack of originality in execution,” they explained.  The new product depended upon content but Sony didn’t enlist the book publishing industry as an ally.  “Sony engineered an elegant device,” they authors concluded, “but Amazon designed an original solution.” And they went on to discuss how the way an idea is framed affects how people perceive its value. “Filmless photography” was a limiting way to introduce to customers Kodak’s first digital camera and a threatening way to describe it in the Kodak organization itself.

The marketing function can and should overcome such challenges.  Marketing involves considering and addressing the entire customer experience, it provides the right context for people to understand the innovation, and it helps identify new partners and channels necessary to engage with customers at the right place, time, and manner.

Both articles make clear marketing’s essential role in the innovation process.

Marketing Is Misunderstood

If marketing is so critical to business today, why is it overlooked or undervalued by so many?  The way marketing has come to be defined and executed is to blame.  Marketing has been reduced to customer acquisition and retention.  These days, what most people consider marketing is really simply advertising.  Search, email, content, and other common forms of marketing today are primarily methods for generating or maintaining awareness or repeat purchase.  They are the “announcements and persuasive messages” referred to in the American Marketing Association’s (AMA) definition of advertising, and their intent is to “inform and/or persuade” people.

But marketing is supposed to be so much more than this.  Marketing didn’t get its start in the “Mad Men” era with creative directors dreaming up catchy jingles and persuasive copy to induce purchases.  It was born out of the Industrial Revolution, when manufacturers needed to develop products that would appeal to customers and to find ways to engage customers with them.  The AMA’s definition of marketing reflects the function’s foundational role to business:  Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.

Marketing, therefore, needs to be less about what happens after an innovation is ready to launch, and more about getting it to be ready in the first place — by creating a new market or expanding an existing one; developing or understanding how it will fit into customers’ needs, wants, values, and lives; and building a customer experience that turns the offering into a complete customer solution.  And marketing needs to be less defined by a budget and managed by a department, and more embraced as a business discipline throughout the organization.

As business continues to be driven by innovation in 2019 and beyond, marketing must be embraced, developed and valued more than ever.

Do websites still matter in 2023?

In 2023, having a website is going to matter more than ever. The internet has become an integral part of our lives and the importance of having a strong online presence cannot be overstated. A website is essentially the digital face of your brand and it is often the first point of contact for potential customers. With more and more people turning to online sources for information and shopping, your website is going to be the key to your success. A well-designed and user-friendly website can help you build credibility and trust with your target audience. It can also provide a platform for you to showcase your products or services, engage with your customers, and generate leads. In short, having a website is no longer a luxury, but a necessity for any business looking to succeed in 2023 and beyond.

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If you are one of the many people questioning a website and how it can help scale your business, contact us to get a head start on your digital footprint.

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